All suppliers must accept cancellations, returns, refunds and adjustments in accordance with the policies and terms that appear on the supplier’s product listing at the time the order was placed on Spocket.

Refunds

Spocket reserves the right to issue refunds on a case by case basis, in accordance with our return and refund policy. 

  • If a product is defective or was damaged during the initial shipping to the merchant or their customer, then the supplier is responsible for paying the return shipping charges and for replacing or refunding the product
  • If a product is not as advertised or is not of satisfactory quality, then the supplier is responsible for paying the return shipping charges and for replacing or refunding the product
  • If the wrong product was shipped, then the supplier is responsible for paying the return shipping charges and for replacing or refunding the product
  • If the product has not been processed or shipped within the time frame agreed to by the supplier, and the customer wishes to cancel the order, then the supplier is responsible for refunding the order
  • If a customer changes their mind about the product and the supplier has a refund policy, then the customer is responsible for paying the return shipping charges.
  • If a package is delivered but the recipient claims that they did not receive it, they will have 30 days to report it is missing and it will be the supplier’s responsibility to honor a refund.
Did this answer your question?