The order that you placed has still not shown progress? Do not worry, you can find the answer below!
First, please note that the items that your customer ordered will not get shipped out without being processed by you first. As such, check that you have processed and paid for the order yourself. Without this step, our supplier is unable to process the order for you. You can learn more about order processing on Spocket here.
If this step has been completed and there is still no shipping or tracking updates, it is possible that the order is still being processed by the supplier. Each of our supplier has their own processing time on top of shipping time. The processing and shipping information can be found under each item's product description, as seen below:
For example, orders from Scorpius take 5-7 business days to be processed, in addition to several more days to get shipped depending on the destination.
As such, if you find that your order is still within the processing period, please give it some more time! Don't forget to deduct the weekends from your timeframe since our suppliers only work on weekdays.
However, if you find that your delivery date have gone beyond the written timeframe, reach out to our Customer Support team and we will assist you immediately!