We are sorry to see you go! Downgrading back to Spocket's free plan is easy by following these steps:

  1. Sign in to the Spocket App

  2. Click on Settings in the left-hand toolbar

  3. Select Membership from the tabs

  4. Click the Cancel Membership button and type in your password

  5. Fill in your reason/feedback (should be at least 100+ characters) to enable the Downgrade button to cancel your subscription.

Please note that you need to have had set-up your account password in the Account tab to proceed. Steps on how to change your password can be found here.

Important Note: If you decide to cancel, please be aware that you will lose access to all your settings and products, and won't be able to retrieve them again in the future.

Want to uninstall Spocket from your Shopify store?

Follow the steps here. Uninstalling the Spocket app should automatically cancel your subscription as well.

However, if you initially signed up to Spocket and have your payment information outside of Shopify, then before you delete the apps or close your store, you must cancel the service to avoid being billed externally. Shopify clearly states this in its cancellation guide.

What does pausing my account do?

Pausing your account is a great way to keep your account active with all the settings and products you've already imported. Please note, we aren't able to pause an account that's on a trial.

We hope to see you back on Spocket in the near future!

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