We are sorry to see you go! Downgrading back to Spocket's free plan is easy by following these steps:

  1. Sign in to the Spocket App

  2. Click on Settings in the left-hand toolbar

  3. Select Billing from the tabs

  4. Click the + next to Pause/Change your plan

  5. Here you can choose to pause or cancel your plan

Please note that you need to have had set-up your account password in the Security tab to proceed. Steps on how to change your password can be found here.

Important Note: If you decide to cancel, please be aware that you will lose access to all your settings and products, and won't be able to retrieve them again in the future.

Please note that you will only be able to downgrade your account if it's on a monthly subscription. If you'd like to downgrade an annual subscription, please reach out to Spocket's Customer Support Team.

Want to uninstall Spocket from your Shopify store?

Follow the steps here. Uninstalling the Spocket app should automatically cancel your subscription as well.

However, if you initially signed up to Spocket and have your payment information outside of Shopify, then before you delete the apps or close your store, you must cancel the service to avoid being billed externally. Shopify clearly states this in their cancellation guide.

What does pausing my account do?

Pausing your account is a great way to keep your account active with all the settings and products you've already imported. Please note, we aren't able to pause an account that's on a trial.

We hope to see you back on Spocket in the near future!

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