Looking to transfer your Spocket subscription? No problem! We can help.
How to Transfer a Monthly subscription
In order to transfer your monthly subscription, please follow these steps:
If you are still on trial
Simply cancel your plan by going to Settings > Billing > Downgrade to cancel. Afterward, you can re-upgrade by logging in to the correct Spocket account and selecting the Spocket plan you'd like for your new store.
If you are on a paid subscription
Please cancel your existing plan by going to Settings > Billing > Downgrade to cancel. Afterward, please submit a request for us to transfer the credit to your new store by sending us an email at support@spocket.co.
Please provide the following details below in your email and make sure that you have your credit card billing information saved in your new Spocket account:
Email used for the old and new store (e.g. myemail@gmail.com)
Store URL of the old and new store (e.g. mystore.myshopify.com)
How to Transfer an Annual subscription
In order to transfer your annual subscription to another store, you will need to submit a request by sending us an email at support@spocket.co.
Please provide the following details in your email:
Email used for the old and new store (e.g. myemail@gmail.com)
Store URL of the old and new store (e.g. mystore.myshopify.com)