At Spocket, we want our users to find a plan that best fits their needs. This is why we offer four unique plans: Starter, Professional, Empire, and Unicorn.
Spocket offers a 14-day trial for all monthly plans. These trials are offered so that you do not have to commit without trying them first. It should be noted, however, that we we will charge 99 cents as non-refundable fees to retailers who are using credit cards for monthly trials.
Before your 14-day trial ends, you can choose to stay on your respective plan or downgrade to the Basic plan. By default, subscriptions and billing continue until you have downgraded or canceled your account.
Uninstalling Spocket from your store will not trigger a downgrade or cancellation of your subscription hence if you are billed through Spocket, you must cancel the service first to avoid being billed externally.
Please note that Spocket will not honor a refund for users that have gone beyond the 14-day trial period or have upgraded to an Annual plan. Your subscription plan may be canceled at any time. However, Spocket does not refund or prorate unused portions of a subscription. This means that if you cancel your subscription, it will no longer auto-renew, but you will retain access until the end of your subscription period.
For more information on Spocket’s Fees & Payment Terms, please see Section 6 of our Terms & Conditions.