Frequently Asked Questions

Coronavirus (COVID-19) Information on Spocket Suppliers

Written by Imelda Dharmawi
Updated yesterday

How does dropshipping with Spocket work?

An A to Z guide on dropshipping with Spocket!

Written by Kim Yap
Updated over a week ago

Is Spocket available worldwide?

Find out from where you can sell Spocket products

Written by Kim Yap
Updated over a week ago

Where can I sell Spocket products?

Find out where retailers can and cannot sell Spocket products

Written by Kim Yap
Updated over a week ago

How can I customize my packaging?

Customizing and branding your package

Written by Kim Yap
Updated over a week ago

How can I add or remove product tags on Spocket?

Learn the easiest way to clear out products tags

Written by Kim Yap
Updated over a week ago

Which subscription is the right one for me?

Learn more about Spocket’s pricing plans

Written by Kim Yap
Updated over a week ago

Can I have multiple stores in one account?

Find out if you can connect your stores in Spocket

Written by Kim Yap
Updated over a week ago

How do I update my payment details?

Learn how to update your payment details on Spocket

Written by Kim Yap
Updated over a week ago

What is Spocket’s plan subscription refund policy?

Learn how our plan subscriptions work

Written by Kim Yap
Updated over a week ago

How does Spocket vet its suppliers?

Learn how we choose our suppliers

Written by Kim Yap
Updated over a week ago

Which carriers do Spocket's suppliers use?

Find out which shipping companies our suppliers use

Written by Kim Yap
Updated over a week ago

What is Spocket’s Supplier Return & Refund Policy?

Learn about Spocket’s Suppliers Return & Refund policy

Written by Kim Yap
Updated over a week ago

What is Spocket's intellectual property policy?

Learn about Spocket’s policy towards intellectual property protection

Written by Kaylee Astle
Updated over a week ago

How do I contact a supplier?

Learn how to reach out to Spocket's suppliers

Written by Kim Yap
Updated over a week ago

Do Spocket suppliers offer labelling or customized packaging?

Learn what our Spocket supplier can offer

Written by Kim Yap
Updated over a week ago

I received an order that needs to be fulfilled, what should I do next as a dropshipper?

Learn the right way of processing orders on Spocket

Written by Kim Yap
Updated over a week ago

Why am I unable to push products to my Shopify store?

Determine the reasons why you cannot push products to Shopify

Written by Kim Yap
Updated over a week ago

Why am I unable to push products to my WooCommerce store?

Determine the reasons why you cannot push products to your WooCommerce store

Written by Kim Yap
Updated over a week ago

How can I notify customers about shipped orders as a dropshipper?

Learn how to set up notifications to notify your customers of their shipped orders

Written by Kim Yap
Updated over a week ago

How long is the shipping time?

Learn how to check shipping times of products on Spocket.

Written by Kim Yap
Updated over a week ago

How do I know if an order has been shipped by the supplier?

Find out your order's shipping and tracking status

Written by Kim Yap
Updated over a week ago

Can my customers choose their preferred shipping carrier?

Understanding how Spocket suppliers ship out products

Written by Kim Yap
Updated over a week ago

What are the return policies of Spocket?

How to add the return policy to your shop

Written by Saba
Updated over a week ago

How does the return/refund process work?

Learn how to return an item and request an order refund

Written by Kim Yap
Updated over a week ago

What is the difference between out of stock and deactivated products?

Learn about out of stock and deactivated products on Spocket

Written by Kim Yap
Updated over a week ago

What costs are included on your branded invoice on Spocket?

Learn what can be included in the invoice that gets sent out

Written by Kim Yap
Updated over a week ago

What do transaction fees mean on Spocket?

Learn about Spocket's transaction fees

Written by Kim Yap
Updated over a week ago