Frequently Asked Questions

Coronavirus (COVID-19) Information on Spocket Suppliers

Written by Imelda Dharmawi
Updated over a week ago

Does Spocket have Print On Demand suppliers?

Learn whether Spocket has print on demand suppliers onboard

Written by Kim Yap
Updated over a week ago

How does dropshipping with Spocket work?

An A to Z guide on dropshipping with Spocket!

Written by Kim Yap
Updated over a week ago

Is Spocket available worldwide?

Find out from where you can sell Spocket products

Written by Kim Yap
Updated over a week ago

Where can I sell Spocket products?

Find out where retailers can and cannot sell Spocket products

Written by Kim Yap
Updated over a week ago

How does Spocket process payments?

Learn what payment methods are accepted by Spocket for subscriptions and orders

Written by Kim Yap
Updated over a week ago

How can I customize my packaging?

Customizing and branding your package

Written by Kim Yap
Updated over a week ago

How can I add or remove product tags on Spocket?

Learn how to manage product tags

Written by Kim Yap
Updated over a week ago

How do I transfer my subscription to another store?

Learn how Spocket transfers your paid subscription

Written by Kim Yap
Updated over a week ago

Which subscription is the right one for me?

Learn more about Spocket’s pricing plans and how much Spocket costs

Written by Kim Yap
Updated over a week ago

Can I have multiple stores in one account?

Find out if you can connect your stores in Spocket

Written by Kim Yap
Updated over a week ago

How do I update my payment details?

Learn how to update your payment details on Spocket

Written by Kim Yap
Updated over a week ago

What is Spocket’s plan subscription refund policy?

Learn how our plan subscriptions work

Written by Kim Yap
Updated over a week ago

Do Spocket suppliers accommodate expedited shipping?

Learn whether Spocket suppliers can ship express

Written by Kim Yap
Updated over a week ago

Do Spocket suppliers ship worldwide?

Learn where Spocket suppliers can ship to

Written by Kim Yap
Updated over a week ago

How does Spocket vet its suppliers?

Learn how we choose our suppliers

Written by Kim Yap
Updated over a week ago

Which carriers do Spocket's suppliers use?

Find out which shipping companies our suppliers use

Written by Kim Yap
Updated over a week ago

How do I contact a supplier?

Learn how to reach out to Spocket's suppliers

Written by Kim Yap
Updated over a week ago

What is Spocket's intellectual property policy?

Learn about Spocket’s policy towards intellectual property protection

Written by Kim Yap
Updated over a week ago

Will my customer get their items in one package?

Learn how Spocket suppliers ships out orders

Written by Kim Yap
Updated over a week ago

Why am I unable to check out an order on my store?

Determine the reason why you cannot place orders on your store

Written by Kim Yap
Updated over a week ago

I received an order that needs to be fulfilled, what should I do next as a dropshipper?

Learn the right way of processing orders on Spocket

Written by Kim Yap
Updated over a week ago

Why am I unable to push products to my Shopify store?

Determine the reasons why you cannot push products to Shopify

Written by Kim Yap
Updated over a week ago

Why am I unable to push products to my WooCommerce store?

Determine the reasons why you cannot push products to your WooCommerce store

Written by Kim Yap
Updated over a week ago

How can I notify customers about shipped orders as a dropshipper?

Learn how to set up notifications to notify your customers of their shipped orders

Written by Kim Yap
Updated over a week ago

How long is the shipping time?

Learn how to check shipping times of products on Spocket

Written by Kim Yap
Updated over a week ago

How do I know if an order has been shipped by the supplier?

Find out your order's shipping and tracking status

Written by Kim Yap
Updated over a week ago

Can my customers choose their preferred shipping carrier?

Understanding how Spocket suppliers ship out products

Written by Kim Yap
Updated over a week ago

Does Spocket automatically update inventory on my store?

Learn how to manage the inventory of your products

Written by Saba
Updated over a week ago

What is the difference between out of stock and deactivated products?

Learn about out of stock and deactivated products on Spocket

Written by Kim Yap
Updated over a week ago

What costs are included on your branded invoice on Spocket?

Learn what can be included in the invoice that gets sent out

Written by Kim Yap
Updated over a week ago

What do transaction fees mean on Spocket?

Learn about Spocket's transaction fees

Written by Kim Yap
Updated over a week ago