Frequently Asked Questions

Coronavirus (COVID-19) Information on Spocket Suppliers

Written by Imelda Dharmawi
Updated today

How does dropshipping with Spocket work?

An A to Z guide on dropshipping with Spocket!

Written by Kim Yap
Updated over a week ago

Is Spocket available worldwide?

Find out from where you can sell Spocket products

Written by Kim Yap
Updated over a week ago

Where can I sell Spocket products?

Find out where retailers can and cannot sell Spocket products

Written by Kim Yap
Updated over a week ago

How does Spocket process payments?

Learn what payment methods are accepted by Spocket for subscriptions and orders

Written by Kim Yap
Updated over a week ago

How can I customize my packaging?

Customizing and branding your package

Written by Kim Yap
Updated over a week ago

How can I add or remove product tags on Spocket?

Learn how to manage product tags

Written by Kim Yap
Updated over a week ago

Which subscription is the right one for me?

Learn more about Spocket’s pricing plans and how much Spocket costs

Written by Kim Yap
Updated over a week ago

Can I have multiple stores in one account?

Find out if you can connect your stores in Spocket

Written by Kim Yap
Updated over a week ago

How do I update my payment details?

Learn how to update your payment details on Spocket

Written by Kim Yap
Updated over a week ago

What is Spocket’s plan subscription refund policy?

Learn how our plan subscriptions work

Written by Kim Yap
Updated this week

How does Spocket vet its suppliers?

Learn how we choose our suppliers

Written by Kim Yap
Updated over a week ago

Which carriers do Spocket's suppliers use?

Find out which shipping companies our suppliers use

Written by Kim Yap
Updated over a week ago

How do I contact a supplier?

Learn how to reach out to Spocket's suppliers

Written by Kim Yap
Updated over a week ago

What is Spocket's intellectual property policy?

Learn about Spocket’s policy towards intellectual property protection

Written by Kaylee Astle
Updated over a week ago

I received an order that needs to be fulfilled, what should I do next as a dropshipper?

Learn the right way of processing orders on Spocket

Written by Kim Yap
Updated over a week ago

Why am I unable to push products to my Shopify store?

Determine the reasons why you cannot push products to Shopify

Written by Kim Yap
Updated over a week ago

Why am I unable to push products to my WooCommerce store?

Determine the reasons why you cannot push products to your WooCommerce store

Written by Kim Yap
Updated over a week ago

How can I notify customers about shipped orders as a dropshipper?

Learn how to set up notifications to notify your customers of their shipped orders

Written by Kim Yap
Updated over a week ago

How long is the shipping time?

Learn how to check shipping times of products on Spocket

Written by Kim Yap
Updated over a week ago

How do I know if an order has been shipped by the supplier?

Find out your order's shipping and tracking status

Written by Kim Yap
Updated over a week ago

Can my customers choose their preferred shipping carrier?

Understanding how Spocket suppliers ship out products

Written by Kim Yap
Updated over a week ago

What is the return policy for orders?

Learn about Spocket's return policies

Written by Saba
Updated over a week ago

How does the return/refund process work?

Learn how to return an item or request an order refund

Written by Kim Yap
Updated over a week ago

Does Spocket automatically update inventory on my store?

Learn how to manage the inventory of your products

Written by Saba
Updated over a week ago

What is the difference between out of stock and deactivated products?

Learn about out of stock and deactivated products on Spocket

Written by Kim Yap
Updated over a week ago

What costs are included on your branded invoice on Spocket?

Learn what can be included in the invoice that gets sent out

Written by Kim Yap
Updated over a week ago

What do transaction fees mean on Spocket?

Learn about Spocket's transaction fees

Written by Kim Yap
Updated over a week ago