It is important to know that when a product has been pushed to Shopify or WooCommerce, its variants are given specific unique identifiers so that Spocket knows which variant is which. Hence when you try to recreate variants by merging multiple Spocket products into one, if done incorrectly, this will automatically break the connection and thus we are not able to sync these orders through to your account.

How to merge products the right way
Please follow the steps below to change the variant names without breaking the connection.

1. Editing the name here in the text field

2. Opening the specific variant using the edit button and modifying the name

How to merge products the wrong way

The issue will be encountered when you try to recreate the variations through the Edit options menu. When removing the variant in this way, a warning message will be displayed.. If you continue, a new variation can be readded with the ‘Add variant’ button and reconfigured to look the same.The issue will be encountered when you try to recreate the variations through the Edit options menu. When removing the variant in this way, a warning message will be displayed.. If you continue, a new variation can be readded with the ‘Add variant’ button and reconfigured to look the same.

But at this point, a new variant ID is generated and the connection has already been broken and we can no longer sync the order for this item to Spocket because it does not match with the ID in our system.

It is important to note that the variations would only ever break with our platforms connection when the variant is explicitly removed and recreated. Changing the variants the right way should prevent any of these order syncing issues.

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