It is important to know that when a product has been pushed to Shopify or WooCommerce, its variants are given specific unique identifiers for the system to know which variant is which hence when a user tries to unknowingly recreate variants by merging multiple Spocket products into one, this will automatically break the connection and thus we are not able to sync these orders through to your account.

The right way

There are ways in which you can change the variant names without breaking the connection.

1. Editing the name here in the text field

2. Opening the specific variant using the edit button and modifying the name

The wrong way

The issue will be encountered when users try to recreate the variations through the Edit options menu. When removing the variant, it would explicitly warn them of what they’re doing. At which point, a new variation can be re-added with the ‘Add variant’ button and reconfigured to look the same.

But at this point, a new variant ID is generated and the connection has already been broken and we can no longer sync the order for this item to Spocket because it does not match with the ID in our system.

To summarize, variations would only ever break with our platforms connection when the variant is explicitly removed and recreated. Changing the variants the right way should prevent any of these order syncing issues.

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