You can request an order cancellation by reaching out to Spocket's Customer Support team. To cancel an order please follow these steps:
Send a cancellation request to support@spocket.co
Provide the order number and item name
State the reason for the cancellation
Once submitted, Spocket team as well as your supplier will review the cancellation request. If cancellation is approved, you will receive an email confirmation from Spocket.
Please note that your supplier may or may not grant this request as suppliers will fulfill your orders as soon as you place them to ensure fast fulfillment. Any orders that have been handed over the shipping courier can no longer be cancelled as it is already on its way to the recipient.
Should you anticipate any customer cancellations on a regular basis, we recommend waiting 24-48 hours before placing your orders on Spocket.
Important note: Cancelling an order on Shopify does not automatically cancel the order on Spocket. Your supplier will continue to fulfill your order unless you request for a cancellation.