How do I get notified about my orders?

When you receive an order through Spocket, you will receive an email notifying you of the order.

How do I view my orders?

There are 2 main ways to view your orders:

  1. If you are integrated with Shopify, all of your Spocket orders will flow into your Shopify store. On Shopify, Spocket orders contains a prefix S- for example, order# S-0001. This allows you to differentiate between a Spocket order and your regular store orders
  2. If you are not integrated with Shopify, all of your Spocket orders can be accessed on the Orders page on the Spocket for Suppliers dashboard.

How do I fulfill an order on Shopify?

If you are integrated with Shopify, please follow these steps to fulfill an order:

  1. Go to Orders on your Shopify store
  2. Find all order numbers that contain a prefix S-
  3. Go to the note section of each order and print the Spocket branded invoice to be included in the shipment.
  4. Fulfill the order as you normally would with any Shopify order. As soon as you enter a tracking number on your Shopify store, the tracking number will automatically be synched with Spocket and your retailers

How do I fulfill an order on the Spocket for Suppliers dashboard?

If you are not integrated with Shopify, please follow these steps to fulfill an order:

  1. Log in to the Spocket for Suppliers app
  2. Select Orders from the toolbar on the left
  3. Select Set to Processing to inform the retailer that you are processing the order
  4. Prepare the shipping label and package the order. Make sure to include the Spocket branded invoice in the package!  Not sure where to find the branded invoice? Take a look at the article here.
  5. Once the order is ready to be shipped, select Add Tracking to inform the retailer of the Carrier Name, Tracking Number and Tracking URL
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