Spocket

How do I get notified about my orders?

When you receive an order through Spocket, you will receive an email notifying you of the order. 

There are 2 main ways to view your orders:

If you are integrated with Shopify, all of your Spocket orders will flow into your Shopify store. On Shopify, Spocket orders contain a prefix S- for example, order# S-0001. This allows you to differentiate between a Spocket order and your regular store orders

If you are not integrated with Shopify, all of your Spocket orders can be accessed on the <a href="https://supplier.spocket.co/orders" rel="nofollow noopener noreferrer" target="_blank">My Orders</a> page on the Spocket for Suppliers dashboard

1. If you are integrated with Shopify, all of your Spocket orders will flow into your Shopify store. On Shopify, Spocket orders contain a prefix S- for example, order# S-0001. This allows you to differentiate between a Spocket order and your regular store orders
2. If you are not integrated with Shopify, all of your Spocket orders can be accessed on the <a href="https://supplier.spocket.co/orders" rel="nofollow noopener noreferrer" target="_blank">My Orders</a> page on the Spocket for Suppliers dashboard

How do I fulfill orders on Shopify?

If you are integrated with Shopify, please follow these steps to fulfill an order:

Go to Orders on your Shopify store

Find all order numbers that contain a prefix S-

Go to the note section of each order and print the Spocket branded invoice to be included in the shipment

Fulfill the order as you usually would with any Shopify order. As soon as you enter a tracking number on your Shopify store, the tracking number will automatically be synced with Spocket and your retailers

1. Go to Orders on your Shopify store
2. Find all order numbers that contain a prefix S-
3. Go to the note section of each order and print the Spocket branded invoice to be included in the shipment
4. Fulfill the order as you usually would with any Shopify order. As soon as you enter a tracking number on your Shopify store, the tracking number will automatically be synced with Spocket and your retailers

How do I fulfill orders on the Spocket for Suppliers dashboard?

If you are not integrated with Shopify, please follow these steps to fulfill an order:

Select My Orders from the toolbar on the left

 Use the Filter function to grab the unfulfilled orders

Select an order or multiple orders and click “Set to Processing” to inform the retailer that you are processing the order

Prepare the shipping label and package the order. Make sure to include the Spocket branded invoice in the package! Not sure where to find the branded invoice? Take a look at the article<a href="https://help.spocket.co/en/articles/3270295-where-do-i-find-the-branded-invoice-to-include-in-an-order"> here</a>

Once the order is ready to be shipped, go into the order and Add Tracking Information to inform the retailer of the Carrier Name, Tracking Number, and Tracking URL

1. Log in to the Spocket for Suppliers app
2. Select My Orders from the toolbar on the left
3. Use the Filter function to grab the unfulfilled orders
4. Select an order or multiple orders and click “Set to Processing” to inform the retailer that you are processing the order
5. Prepare the shipping label and package the order. Make sure to include the Spocket branded invoice in the package! Not sure where to find the branded invoice? Take a look at the article<a href="https://help.spocket.co/en/articles/3270295-where-do-i-find-the-branded-invoice-to-include-in-an-order"> here</a>
6. Once the order is ready to be shipped, go into the order and Add Tracking Information to inform the retailer of the Carrier Name, Tracking Number, and Tracking URL

You also have the option to bulk export orders in CSV. Simply select the orders you want to export, then click Export Orders.

<a href="https://help.spocket.co/en/articles/3030903-how-do-i-know-if-my-orders-on-shopify-are-from-spocket">How do I know if my orders on Shopify are from Spocket?</a>

<a href="https://help.spocket.co/en/articles/3270329-how-do-i-filter-my-order-page">How do I filter my order page?</a>

<a href="https://help.spocket.co/en/articles/3270295-how-do-i-find-the-branded-invoice-to-include-in-an-order">How do I find the branded invoice to include in an order?</a>

<a href="https://help.spocket.co/en/articles/3030788-how-do-i-manage-the-stock-levels-of-my-products">How do I manage the stock levels of my products?</a>

<a href="https://help.spocket.co/en/articles/4148251-how-do-i-cancel-my-spocket-order-as-a-supplier">How do I cancel my Spocket order? (as a supplier)</a>

- <a href="https://help.spocket.co/en/articles/3030903-how-do-i-know-if-my-orders-on-shopify-are-from-spocket">How do I know if my orders on Shopify are from Spocket?</a>
- <a href="https://help.spocket.co/en/articles/3270329-how-do-i-filter-my-order-page">How do I filter my order page?</a>
- <a href="https://help.spocket.co/en/articles/3270295-how-do-i-find-the-branded-invoice-to-include-in-an-order">How do I find the branded invoice to include in an order?</a>
- <a href="https://help.spocket.co/en/articles/3030788-how-do-i-manage-the-stock-levels-of-my-products">How do I manage the stock levels of my products?</a>
- <a href="https://help.spocket.co/en/articles/4148251-how-do-i-cancel-my-spocket-order-as-a-supplier">How do I cancel my Spocket order? (as a supplier)</a>

How do I get notified about my orders?

How do I view my orders?

How do I fulfill orders on Shopify?

How do I fulfill orders on the Spocket for Suppliers dashboard?