Finding out how whether your order is past the processing and shipping deadline is simple.

Head over to your Orders to find all the orders you have received. All orders will have a column showing one of the following states:

  1. Unpaid - These are orders that have not been checked out

  2. Order Placed - These are orders that have been checked out but the supplier hasn’t started processing them

  3. Processing - These are orders that have been checked out and the supplier is processing to ship

  4. Shipped - These are orders that have been shipped out with a tracking number

  5. Canceled - These are orders canceled either by the drop shipper, supplier or Spocket. Canceled orders cannot be “un”-canceled.

  6. Refunded - This tag will show on any order with any refunds, with the exact amount of refund showing.

Is my order past its deadline?

Here's how to determine the processing and shipping period for a product:

  • Click on the image of the product that you have processed. This will pull up the Spocket listing for that item.

  • Look at the Processing Time of the item

  • Then, look at the Shipping Time of the item. Make sure you know where the order is being shipped to as these can be different depending on which country the end destination is.

  • After adding these two together, you've found the total order processing and shipping period

Important Note: All processing and shipping dates are listed in business days. This means that they do not include weekends (Saturday and Sunday). Additionally, if there are multiple items in an order, the total time will be longer for the two products.

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