Spocket syncs with your store and all your orders automatically appear on your Orders Tab.
Once an order is placed by your customer, you must process the order in Spocket by following these steps:
Log in to your Spocket account
Select Orders from the toolbar on the left
Select View Customer Info if you’d like to view details of the order, such as the customer’s name and address
Next, click the Checkout button. The shipping cost and transaction fees will be generated automatically based on the customer’s address
Then, you can add any notes/instructions for the supplier
Finally, press Place Order to process the order. This will deduct the base cost and the shipping cost of the product from your credit card.
Once you have placed the order, you will receive an email with the order confirmation and the supplier will be alerted to start fulfilling your order.
Here a video tutorial you can use as a guide!
As soon as the order is processed and sent for shipping, you will receive an email with the order's tracking information.
Important note: When you receive an order on your store, you should not select the "Request Fulfilment" or “Mark as Fulfilled” or button on your Shopify account.
If this is selected, then syncing issues between your store and your Spocket account will occur. If you do accidentally select either of those buttons on Shopify and are experiencing issues with the order, please contact our Support team directly at support@spocket.co.
Disclaimer: We highly recommend using a credit card as your payment method for your orders. Please note that pre-paid credit cards will not be accepted as a method of payment for your orders.
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