Skip to main content
How can I communicate with my retailer?

Learn how to view and respond to messages directly with Retailers

Eleanor S. Teruel avatar
Written by Eleanor S. Teruel
Updated over a week ago

Spocket lets retailers get in touch with you directly after they've placed an order to find out if there are any problems with the order. Conversations are grouped by Retailer Name and Order Number, so you can easily address your concerns with a specific order for a retailer.


If you receive a new message while you're on another tab, you will receive a toast notification so that you can easily view the new message.

If you receive new messages when you're away from your Spocket dashboard, you will receive an email notification reminding you of the new messages received from your retailers.

Viewing and Replying to Messages

You can view your retailer's messages by logging in to your supplier app dashboard and clicking "My Messages"

Reporting Issues & Community Guidelines

If you're having trouble communicating with your retailer and need more help, you can talk to the Spocket Customer Support team by clicking the Support button in the bottom left corner of the screen.

Community Guidelines

We strive to give all of our retailers and suppliers a place that is safe, transparent, and useful. We do not stand for any kind of discrimination, harassment, abuse, or deceit.

Please help us ensure that we maintain the following community guidelines and avoid the following:

  • Vulgarity, bullying, harassment, threats, inappropriate communication

  • Sharing of private information & scam (passwords, credit cards, etc)

  • Exchanging private contact information

  • Clicking on any fishy third party links sent to you

  • Spamming with multiple tickets without any real issues

If you feel that the retailer has violated any of our community standards, please report it to our customer support staff immediately.

Spocket reserves the right to block any future communication or offboard any entrepreneurs who violate the community guidelines.

Did this answer your question?