As a supplier, it is important to ensure your inventory is up-to-date so that retailers have the most accurate inventory information. As your inventory is updated on Spocket, this will be synced in real-time with online shops that are selling your products.

How do I update my inventory if I am integrated on Shopify?

You do not have to update your inventory on Spocket if your store is integrated with Shopify. Your inventory is automatically synced with Spocket. When your inventory is low, you will see a color-coded warning on your inventory levels on the Spocket for Suppliers dashboard.

These color codes have the following criteria:

Red - indicates <10 units of inventory

Orange - indicates 11-50 units of inventory

Black - indicates >50 units of inventory

How do I update my inventory if I am not integrated with Shopify?

If you want to update your inventory on Spocket manually, follow these steps:

  1. Log in to the Spocket Supplier App
  2. Select My Products from the menu on the left
  3. Choose the product you’d like to update and click Edit
  4. Scroll down to the Pricing section and input the inventory for each variant

If you want to bulk update your inventory, please contact our Customer Support team via live chat or email and we will coordinate the bulk update for you.

What happens when my product is out-of-stock?

If a product goes out of stock, we'll send you an email notification to let you know that the inventory will need to be updated or replenished.

Your items will show up as "Sold Out" on all your retailers' stores.

Important note: Do not deactivate your product unless you will be permanently discontinuing that item. This will effectively remove the item from all of your retailers' stores. If your item is only temporarily unavailable, set the inventory to 0 to prevent new incoming orders.

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