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What are my responsibilities as a supplier on Spocket?
What are my responsibilities as a supplier on Spocket?

Spocket for Suppliers: Learn the responsibilities of becoming a Spocket supplier

Grace Albano avatar
Written by Grace Albano
Updated over a week ago

These guidelines help us create an ecosystem of dropshippers who are excited to build their business and customer base by selling your products.

You have the following responsibilities once you have become a supplier on Spocket,

Product Images and Descriptions

Watermarks are not permitted on product images. Descriptions that are ready-to-market goes a long way as they make it easy for retailers to simply push your products to their stores.

Product pricing

Pricing on your products should not be increased once your products have been published. We understand that pricing may reasonably change due to general inflation, however, if you plan to have any price increase above 15% please send us a notification for review.

Shipment Packaging

We understand that as a brand manufacturer, your logo may exist on your products or product containers. However, beyond that, we ask that you refrain from including any promotional material that leads customers to your own website. Orders must be shipped in neutral packages without your company logo or information on the cardboard box/envelope used for shipping.

Customer Invoices

Please print and include the Spocket generated invoice that is attached with every order in the package to end customers.

Order Processing

You are required to process orders within the timeframe you have specified. Orders will come directly to your Spocket account and you will receive an email notification for every order that comes in. You are required to maintain an order success rate of 95% or more as this enables your dropshippers to nurture repeat customers. Suppliers who are unable to provide reliable order fulfillment will be at risk of removal from our platform.

Shipping and Tracking Number

All orders must be shipped with a tracking number and must be received by the customer within the time frame you have specified on your application.

After-sales Support

Suppliers have the responsibility to respond to order inquiries in a timely manner, within 24-48 hours. Shipment issues may happen from time to time, and suppliers must be able to respond within 10 business days. Spocket reserves the right to intervene with a refund decision when there is strong evidence of failure for delivery.

Failure for delivery may include delivery to the wrong address, shipments that have surpassed twice the number of days that was set as the original shipping duration (up to 15 business days), etc.

Payment Schedule

All suppliers are paid according to the payout schedule specified here.

If you have any questions about the requirements above, please do not hesitate to contact and we would be happy to discuss them with you.

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