If you have problems paying for a Spocket subscription, you might see one of these messages below:

Error Messages

Solutions

This transaction has been declined.

Your bank needs you to verify the transaction. Please contact your bank.

The transaction has been declined because of an AVS mismatch. The address provided does not match the billing address of the cardholder.

The address provided does not match the billing address of the card. Please verify your billing address.

The credit card has expired

Please use a new card or new payment method to process your transaction.

Customer Profile ID or Customer Payment Profile ID not found.

We are missing your credit card information. Please update your payment details or add a new payment method so we can process your transaction.

An error occurred during processing. Please try again.

A network error occurred during processing. Please try again or contact your bank to approve this transaction.

Street address and postal code do not match. For American Express: Card member's name, street address, and postal code do not match.

The address provided does not match the billing address of the card. Please verify your billing address.

Card Code is required.

The Card Code Verification (CVV) is required for us to process your transaction. Please add your CVV and try again.

Bill To Address is required.

Your Billing Address is missing. Please add your billing address and try again.

CVV2 check cannot be performed as no data was supplied in the authorization request.

The Card Code Verification (CVV) is required for us to process your transaction. Please add your CVV and try again.

The referenced transaction does not meet the criteria for issuing a credit.

If you’re still having issues, contact your bank to see if there’s a problem with your account and ask why the transaction from Spocket isn't going through.


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