If you have problems paying for a Spocket subscription, you might see one of these messages below:
Error Messages | Solutions |
This transaction has been declined. | Your bank needs you to verify the transaction. Please contact your bank. |
The transaction has been declined because of an AVS mismatch. The address provided does not match the billing address of the cardholder. | The address provided does not match the billing address of the card. Please verify your billing address. |
The credit card has expired | Please use a new card or new payment method to process your transaction. |
Customer Profile ID or Customer Payment Profile ID not found. | We are missing your credit card information. Please update your payment details or add a new payment method so we can process your transaction. |
An error occurred during processing. Please try again. | A network error occurred during processing. Please try again or contact your bank to approve this transaction. |
Street address and postal code do not match. For American Express: Card member's name, street address, and postal code do not match. | The address provided does not match the billing address of the card. Please verify your billing address. |
Card Code is required. | The Card Code Verification (CVV) is required for us to process your transaction. Please add your CVV and try again. |
Bill To Address is required. | Your Billing Address is missing. Please add your billing address and try again. |
CVV2 check cannot be performed as no data was supplied in the authorization request. | The Card Code Verification (CVV) is required for us to process your transaction. Please add your CVV and try again. |
If you’re still having issues, contact your bank to see if there’s a problem with your account and ask why the transaction from Spocket isn't going through.
