Welcome to Spocket!
Are you looking for new ways to find customers and increase sales of your amazing products? There are over 60,000 merchants on Spocket looking to grow their businesses with new products! If you meet the following requirements, please apply to become a Spocket supplier.
Joining Spocket as a supplier is free. While we do not charge any commission or setup fees, Spocket suppliers will incur minimal transaction fees only. However, please note that Spocket is a curated platform and the following requirements must be met:
You must provide high-quality products with product photography and descriptions that are ready-to-market. The following groups of products are not permitted on Spocket: Nutraceuticals, pseudo-pharmaceuticals and other products that make health claims that have not been approved or verified by the applicable local and/or national regulatory body, legal substance that provides the same effect as an illegal drug (e.g., salvia, kratom), or any equipment designed for making or using drugs, such as bongs, vaporizers, and hookahs.
You must manufacture your own products or hold inventory of your products in your own warehouses. Resellers without inventory do not qualify as a supplier.
You will provide at least 25% off of your retail price. This discount enables merchants to realize a profit margin and incentivize them to grow their businesses with your products. Our recommended discount is 40% as we see the most amount of success with this margin.
Minimum Order Quantity
Due to the nature of retail dropshipping, we do not facilitate minimum order quantity for products on Spocket.
You must provide the same shipping fees that you offer to your other retail customers. If the shipping fees on Spocket have to be set differently, you must still honour a net 25% discount off your product price + shipping fees on Spocket vs. on your retail website.
(For example, you may have a $10 product with free shipping on your website, and you may offer your product on Spocket at $5 with $2.5 shipping - this is acceptable because the net discount is still 25%).
Once you have become a supplier on Spocket, you have the following responsibilities to remain a Spocket supplier:
Product Images and Descriptions
Watermarks are not permitted on product images. Descriptions that are ready-to-market goes a long way as they make it easy for retailers to simply push your products to their stores.
Pricing on your products should not be increased once your products have been published. We understand that pricing may reasonably change due to general inflation, however, if you plan to have any price increase above 15% please send us a notification for review.
We understand that as a brand manufacturer, your logo may exist on your products or product containers. However, beyond that, we ask that you refrain from including any promotional material that lead customers to your own website. Orders must be shipped in neutral packages without your company logo or information on the cardboard box/envelope used for shipping.
Please print and include the Spocket generated invoice that is attached with every order in the package to end customers.
You are required to process orders within the timeframe you have specified. Orders will come directly to your Spocket account and you will receive an email notification for every order that comes in. You are required to maintain an order success rate of 95% or more as this enables your dropshippers to nurture repeat customers. Suppliers who are unable to provide reliable order fulfillment will be at risk of removal from our platform.
Shipping and Tracking Number
All orders must be shipped with a tracking number and must be received by the customer within the time frame you have specified on your application.
Suppliers have the responsibility to respond to order inquiries in a timely manner, within 24-48 hours. Shipment issues may happen from time to time, and suppliers must be able to respond within 10 business days. Spocket reserves the right to intervene with a refund decision when there is strong evidence of failure for delivery.
Failure for delivery may include delivery to the wrong address, shipments that have surpassed twice the number of days that was set as the original shipping duration (up to 15 business days), etc.
All suppliers are paid according to the payout schedule specified here.
These guidelines help us create an ecosystem of dropshippers who are excited to build their business and customer base by selling your products! The goal is to support your dropshippers’ growth so your business will grow along with them!
If you have any questions about the requirements above, please do not hesitate to contact firstname.lastname@example.org and we would be happy to discuss with you.
Spocket reserves the right to remove suppliers who are found to be in violation of the requirements above.