The Spocket support team is available 24/7 by email and live chat. 

  • For support and/or product related questions, we have articles in our Help Centre to address frequently asked questions
  • For technical issues or questions that you cannot solve, please send an email to Customer Support at or connect with us via live chat
  • For strategic questions related to how to promote your store, how to generate more sales and other tips and tricks, please enroll in the Spocket Academy

The quickest way to get assistance is to email Customer Support and a member of our team will respond within the same day.  We respond to all messages in the order they are received. If you are on our Empire and Unicorn Plan, you will receive priority response.

Does Spocket offer phone support?

Yes! If you're on the Spocket Unicorn Plan you will receive 24/7 phone support.

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