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Why aren't my products showing up after integrating with Shopify?

Spocket for Suppliers: Learn why some products do not show up after integration

Eleanor S. Teruel avatar
Written by Eleanor S. Teruel
Updated over 11 months ago

There are a few reasons why products might not successfully import from Shopify:

  • Products titles are under 5 characters, or product titles are missing. Titles over 50 characters will get truncated, however, this would not contribute to an import issue

  • Products are missing descriptions

  • Products are missing images (i.e. if you only set images on product variants and not on the main product)

  • Product images are over 10MB

  • The product price is zero

Note: Shopify offers apps that enable users to generate product descriptions and/or create variants. However, any information inputted through a third-party app or plugin will not synchronize with Spocket.

Should you encounter any issues with your Shopify integration, please contact our customer support immediately.

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