As a supplier on Spocket, you can customize your shipping settings by:
Including/excluding certain countries that you would like your items to be available to
Setting up base shipping rate and incremental shipping rate (the price of shipping for each additional item) as a flat rate that applies to all your items, or setting up a different base and incremental rates for each individual items
How do I set up shipping flat rates that apply to all my products?
When you first onboarded as a supplier, the shipping rates that you entered on the application form will be applied to all your products
Please go to your Shipping settings to view these rates
These settings outline your Domestic and International (if available) base shipping costs, incremental costs for each additional item, and estimated shipping time (in business days). An example is attached below:
For example, customer John Smith orders 3 items from your store to be shipped domestically. The total shipping cost would be $5.99 + $1.00 + $1.00 = $7.99
How do I set up shipping rates for each individual product?
Select My Products from the left toolbar
Find your respective product and click Edit
Scroll down to the shipping settings portion of the product's page and edit the shipping costs here
Click Post Product to save your edits
If you need to update your shipping rates in bulk, you can utilize a CSV line sheet to update all your individual product shipping rates at once. Please contact support@spocket.co for more information.
Commonly asked questions around shipping
How do I add different rates for different countries?
You can add up to 4 specific countries' shipping rates by clicking the Add Country button.
How do I disable international shipping?
Please leave the shipping cost and incremental fee empty, and leave the shipping time as -Select One-.
How do I exclude certain countries from my shipping settings?
If you'd like to offer international shipping but have restricted areas where you cannot ship, we have an International Shipping Excluded Countries option. Click the toggle to enable this and input the specific country exclusions.
How do I increase or decrease my shipping costs in the future?
If you have finished setting up your shipping costs during your initial onboarding and would like to subsequently change your shipping costs in the future, please be aware that these subsequent changes to your shipping settings will only apply to your new products (and not your existing products).
If you need to apply these rates to your existing products, please contact our Customer Support team at support@spocket.co to have the rates applied to all of your existing items.
Important Note: Spocket requires all suppliers to provide a tracking number for orders, both domestic and international.
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