Where is my order?

Learn how to track your order

Grace Albano avatar
Written by Grace Albano
Updated over a week ago

Once an order has been shipped out by the supplier, you will receive an email confirming its shipment along with a link to its tracking information.

If after this time, you have not received your confirmation, please check your order’s shipping and tracking status first by following these steps:

  1. Head over to your Orders Tab on the Spocket app

  2. Find the order you are inquiring about

  3. Select the truck icon to obtain more details on the shipping status

To check the processing and shipping time of the order, you may click on the product image and a window will pop up showing the product information.

Important note: Kindly note that there might be events outside of the suppliers' control, such as weather conditions and COVID-19 restrictions put in place by shipping carriers, that may affect shipping times.

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