If you encounter any of the issues below, you may file an order claim through our Order Inquiry Form.
- My order is missing an item.
- My order arrived damaged.
- I need to make changes to my order.
- I want to return my order for a refund.
- I received the wrong item, I want a replacement.
You will find the form when you click the chat bubble on the lower right side of your screen.
Important note: Order cancellation requests and shipping address changes must be coursed through Spocket support right away by sending an email to firstname.lastname@example.org.