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How do I file an order claim?

Learn where to submit your order claims on Spocket

Eleanor S. Teruel avatar
Written by Eleanor S. Teruel
Updated over 2 months ago

If you encounter any of the issues below, you can reach out to us 24/7 through our Live chat channel or you can send us an email at support@spocket.co.

  • My order is missing an item.

  • My order arrived damaged.

  • I need to make changes to my order.

  • I want to return my order for a refund.

  • I received the wrong item, I want a replacement.

You will find the chat link on the right side of your Spocket screen:

Important note: Please refer to the suppliers Return Policy before filing a claim. These policies are mentioned in the product description:

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