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How do I file an order claim?

Learn where to submit your order claims on Spocket

Eleanor S. Teruel avatar
Written by Eleanor S. Teruel
Updated this week

If you encounter any of the issues below, you can reach out to us 24/7 through our Live chat channel or you can send us an email at support@spocket.co.

  • My order is missing an item.

  • My order arrived damaged.

  • I need to make changes to my order.

  • I want to return my order for a refund.

  • I received the wrong item, I want a replacement.

You will find the chat link on the right side of your Spocket screen:

Important note: Please refer to the suppliers Return Policy before filing a claim. These policies are mentioned in the product description:

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