How do I file an order claim?

Learn where to submit your order claims on Spocket

Grace Albano avatar
Written by Grace Albano
Updated over a week ago

If you encounter any of the issues below, you may reach out to our 24/7 customer support:

  • My order is missing an item.

  • My order arrived damaged.

  • I need to make changes to my order.

  • I want to return my order for a refund.

  • I received the wrong item, I want a replacement.

You will find the chat link on the right side of your Spocket screen:

Important note: Order cancellation requests and shipping address changes must be coursed through Spocket support right away by sending an email to

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